We hope you will find all-new Crossingmusic fun and easy to use. If you have
any questions, scan the FAQ’s below. If you have any additional questions,
please email Customer Service or call us at 812-589-1835 between 9am –
5pm Central Time Monday through Friday.
1. Buying Products
2. Product Guarantee
3. Cool Features: "Notify Me" and "Wishlist"
4. Trading or Selling CDs to Crossingmusic
5. Getting Credit for Your CDs
6. Payment Methods
7. Order Processing Time
8. Shipping Methods & Rates
9. Special Instructions for Customers Outside the U.S.
10. Technical Problems / Suggestions
1. How Do I Buy Products on Your Website?
We’ve made this part easy! You can locate a specific artist or title by
using the Search field located at the top of every page. You can also
Browse your favorite genres of music, Shop the special categories
like New Releases, Just In Bin, or Collectibles, or even scroll through our
complete Artist Listing. When you find an item of interest, you can then
click on the album's cover or title to go to the Item Details page to
see the availability status. Next, simply click Buy Now to put the item
in your shopping cart (you can always remove it later). Be sure to note the
approximate shipping times of the items you are putting in your cart. All 'In
Stock' items are ready to ship in 1-2 days while some New CDs will take 1-2
weeks if we have to order them. If the title you want is not in stock, click
on Notify Me to be instantly alerted with an automatic email when we
get that CD back in stock!
2. What type of guarantee do you offer on your USED CDs and Cassettes?
All of our Used CDs and Cassettes are guaranteed to be in great shape and to
play perfectly, so you can rest easy when you choose to buy USED from Crossingmusic!
It is not possible for us to "test drive" every Used item we sell,
so we carefully inspect each item before shipping. If anything is overlooked
that leaves you dissatisfied, do not hesitate to contact us immediately. You
will have 30 days from your purchase date to return any items in the same condition
they were received. Of course, all New items are guaranteed flawless, and we
will cheerfully replace any items with defects or refund your money.
3. What is the difference between "Notify Me" and "Wishlist"?
When we are sold out of a CD you want, Notify Me is a very cool feature
that will alert you with an automatic email when we get that CD back in stock!
To add any CD to your Notify list, simply find the title you want and click
the "Notify Me" button. When we receive a copy of the CD you requested,
you will be instantly notified along with everyone else who has requested this
title, and the CD will then be available on a first come-first served basis. Prices are subject to change.
Additionally, you can create a Wishlist to keep track of titles you may
want to purchase later (or get friends or family to buy you as gifts!) Every
title on our site has an "Add to Wishlist" link located on the Item
Details page. Clicking this link automatically adds the title to your personal
Wishlist. You can view your "Notify Me" list or "Wishlist"
anytime by logging in then clicking on the tabs at the top of the page. All
titles will remain on each list until you hit "Remove" or purchase
4. How Do I Trade Or Sell My CDs To Crossingmusic?
At the new Crossingmusic, we've made it easier than ever for you to sell and
trade your CDs to us! You search for the CDs you want to trade or sell to us
the same way you would if you were buying them from us (see "How Do I Buy
Products" above.) When you get to the Item Details page for the CD, you
will see a Sell/Trade button that will take you to a page that shows
exactly what we can offer you in Trade Credit or Cash at that time. These amounts
will change based upon the number of Used copies we have in stock at the time
you are wanting to trade. In other words, if we don't have any Used copies in stock right then,
you will receive the maximum amount we offer, but if we have 2-3 copies in stock,
you will not be offered as much for your trade. Select Trade Credit or
Cash Sale and add the item to your Shopping Cart (you can later change
from Trade to Sell in your cart if you wish.) Our new Shopping Cart will now
calculate all your credits and deduct them directly off your order, even carrying
any remaining credit over to future orders you place at Crossingmusic.com!
Go ahead and get your CDs ready to ship to us as soon as possible. Even if you are not yet ready to place an order, you can send in your CDs and have credit on hold to use at a later time. Package your CDs in a sturdy box with plenty of padding to protect them. If you don't have any styrofoam or bubble wrap, wadded-up newspaper works well if plenty is used on all sides. U.S. customers must ship their CDs with cases, and we recommend shipping your CDs through the U.S. Post Office via "Media Mail." Although it takes a little longer than First Class Mail, this is the cheapest method of shipping offered by the U.S.P.S. Special note for International Trades: We allow international customers to remove the CD cases due to the high cost of shipping overseas. If you do remove the cases, please stack the CDs and papers separately to prevent ringwear and other damage to the papers.
NOTICE: We will only accept CDs that are in top condition. Even if they
play great (most do), they must also look great. CDs must also have undamaged
front and back inserts inside an unbroken case. Prices quoted are for CDs in
top condition, and we do make deductions are made for any defects.
5. What Happens Once You Receive My Trades?
The first thing we do is thoroughly check the condition of the discs, papers
and cases and note any defects we find. If your CDs are in excellent condition,
you will receive the full credit from the prices you were quoted. We will then
apply your credit toward the order you placed online at the time of your trade
or we will email you with your total credit so you will have a record of your
credit on hold to use at a later time. Please remember that we will make deductions
for any defects in your CDs, thereby causing a difference in the credit you
are using toward your purchase. If you're not sure about the condition of your
CDs, and to insure that your shipment from us will not be delayed, it is a good
idea to submit a credit card number online for any balance that remains.
6. What Forms of Payment Do You Accept?
Payment can be made several ways. Visa, Mastercard, Discover, and American
Express are accepted and approved through our secure online server, and we process
your credit card offline in our retail store. We want to make sure that the
items you ordered are actually in stock or can be ordered for you in a timely
fashion. We will notify you by email if there are any changes to your order.
If you are paying by Check or Money Order, we will hold your
order for 10 days to allow you time to mail in your payment. If you need extra
time to pay, please email to let us know so that we will not take your items
off hold. Your order is processed when the check or money order is received. We cannot
ship out product until payment is received. For first-time customers, a check
requires an extra 5-7 days before your order ships.
7. When Will My Order Be Shipped?
Once we receive your payment (online or in the mail), our goal is FAST DELIVERY!
Most orders are shipped within 48 hours if everything is in stock. Some New
CDs will take 1-2 weeks to ship if we have to order it from our distributor.
Please note the Availability Status for each item before you place it
in your Shopping Cart. During the Checkout process, you can choose whether you
want us to hold your order until all items are available or have us ship what
is available now, and then ship other items separately as they come in stock. There
is an extra $2.00 fee per order to have your items shipped separately. Once
we receive your order, we will email you back if anything you ordered cannot
be shipped or if there will be a significant delay in shipping for any reason.
8. What Shipping Method Do You Use?
We have used the U.S. Postal Service for the past seven years to deliver all
of our packages and have found them to be quite reliable and economical.
For U.S. orders, we offer 2 types of service through the USPS:
First Class / Priority Mail - Faster and a bit more expensive,
usually 2-4 business days.
Media Mail - The cheapest (and slowest), usually 5-10 business
Shipping rates are as follows:
1 item: all single items are shipped First Class for $2.50
2 items: First Class $3.50 / Media Mail $2.50
3-6 items: First Class $5.50 / Media Mail $3.00
7-10 items: First Class $7.50 / Media Mail $3.50
11-15 items: First Class $9.50 / Media Mail $4.00
Over 15 items: First Class $10.00 max / Media Mail $4.50 max
9. Are There Any Special Instructions for International Customers?
International customers will proceed through the same checkout process as U.S.
customers, but you now have 4 different shipping methods to choose from. You
can select Global Priority Mail with or without cases, Air Small Packet,
or Air Parcel Post. Please be aware that Air Parcel Post is the only
International shipping method we use that allows your order to be insured. All
other methods are cheaper but do not allow for insurance coverage, and in the
event of damage or theft, Crossingmusic cannot be responsible for International
orders that are not insured. Most of our international customers pay by VISA
or MASTERCARD. This is the quickest and easiest way for both parties. If you
do not have a charge card, the only other payment method we can accept is International
Postal Money Orders made out in U.S. Dollars that you can purchase at your local
CANADIAN CUSTOMERS: We also prefer that you use a credit card
to make things easier. You may send a personal check only if drawn on a U.S.
bank. Otherwise, please send an International Postal Money Orders that you can
buy at your local Post Office.
10. What If I Experience Technical Problems With Your Site?
We want your shopping experience at Crossingmusic to be as simple and
trouble-free as possible, so we welcome any notifications of errors or suggestions
you have to make the site better. If you experience any technical problems that
prevent you from placing an order, please call 812-589-1835 to report the problem and to place your order by phone or reserve items for
up to 10 days if you are sending a Check or Money Order.
11. Do You Keep My Credit Card Information Online or Do You Sell Any of My Personal Information? Your security and privacy are very important to us, and we do not save credit card information on our web server, nor will we divulge, share, or sell any or your order information or personal information.
Thank You and Happy Shopping!